FAQ ( Frequently Asked Questions )

Orders

How do I place an order?

Simply browse our collection, select your desired products, choose your size and quantity, then proceed to checkout. We accept multiple payment methods for your convenience.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Please contact our support team immediately with your order number.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status in real-time.

Shipping

How long does delivery take?

Standard delivery typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Do you offer free shipping?

Yes, we offer free shipping on all orders above ₹2,999. For orders below this amount, standard shipping charges apply.

Which courier partners do you use?

We partner with trusted courier services including Delhivery, Blue Dart, and India Post to ensure safe and timely delivery across India.

Payments

Which payment methods do you accept?

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. Cash on Delivery is also available for select locations.

Is Cash on Delivery available?

Yes, Cash on Delivery is available for most pin codes across India. This option will be shown at checkout if available for your location.

Is my payment secure?

Absolutely. We use industry-standard SSL encryption and secure payment gateways to protect your financial information at all times.

Returns & Refunds

What is your return policy?

We offer a 7-day return policy on most products. Items must be unused, in original packaging, and with all tags attached.

How do I request a return?

Contact our support team with your order number and reason for return. We'll guide you through the process and arrange pickup if applicable.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Products

Are your products quality checked?

Yes, every product undergoes rigorous quality inspection before shipping. We ensure only premium, authentic items reach our customers.

How do I choose the right product?

Each product page includes detailed descriptions, specifications, and size guides. You can also contact our team for personalized recommendations.

Will products be restocked?

Popular items are regularly restocked. Sign up for restock notifications on product pages to be alerted when items become available again.

Customer Support

How can I contact Lixura?

You can reach us via email at support@lixura.in, through our contact form, or via WhatsApp. We're here to help with any questions.

What are your support hours?

Our support team is available Monday to Saturday, 10 AM to 7 PM IST. We respond to all queries within 24 hours.

How quickly do you respond?

We aim to respond to all inquiries within 2-4 hours during business hours. Urgent matters are prioritized and handled immediately.

Frequently Asked Questions

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